TERMS AND CONDITIONS
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
Order Cancellation Policy
All cancellation requests must be made through the Customer Service Department at 1-719-528-6301, Monday through Friday, 9am – 6pm MST.
You MUST provide the order # when contacting Customer Service via phone or email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules of the Return Policy.
Please note that the return of the item/package will be made at the customer’s expense.
Cancelled orders may not be reversed. All cancellations are final.
A. Firearms, Ammunition, and Clothing:
Once a firearm is transferred to a customer’s name, The GunOutlet will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
B. All Other Purchases:
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to The GunOutlet WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for The GunOutlet to process the request, issue a refund, or replace the item.
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item.
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.
All returned items must be in the same condition as when they were shipped by The GunOutlet and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of The GunOutlet.
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, The GunOutlet will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.
No amendments to orders can take place once an order is placed.
If the order has not shipped, the customer can call our Customer Service Department, at 1-719-528-6301, Monday through Friday, 9am – 6pm MST to cancel the order. The customer will then need to complete a new order.
Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.
Non-holiday shipping is typically 5-7 days for your order to ship.
Shipping costs are calculated within the shopping cart
We do our best to accurately describe the items we sell, but errors do occur.
The GunOutlet reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
The GunOutlet is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.
To track your order, log in, click on “My Account”, click on “Orders” on the Tab Bar or your account, click “Shipments”, and then click on the tracking number.
Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier.
Firearm order pickup is available only at our Colorado Springs location between 9a-7p, M-F.
Customers will be contacted by the store once the In-Store Pickup is available.
Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Colorado with a valid Colorado Driver’s License or state approved ID, with their current address reflected. Military on PCS orders to Colorado may provide a copy of their PCS Orders and valid Government issued Photo ID.
Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor’s state. Military on PCS orders to Colorado may provide a copy of their PCS Orders and valid Government issued Photo ID.
P.O. Box Shipments/Restrictions
Please note: Firearms cannot be shipped to a P.O. Box.
The GunOutlet abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.
A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
- Minor Blast/Minor Projection Hazard- Ammunition
- Oxidizing Substances- Batteries
- Flammable Solids-Black Powder
- Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.
WE SHIP ONLY TO VALID FFL DEALERS.
Please note: Firearms cannot be shipped to a P.O. Box.
The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms.
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.
If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
2. 21 years of age or older to complete the transfer through your FFL.
Exceptions – Military personnel stationed in a state other than their legal residence may purchase firearms across state lines.
Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.
Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that The GunOutlet has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will