TERMS AND CONDITIONS

Purchasing/Cancellations/Returns

All payments are processed immediately upon placement of order.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.

Order Cancellation Policy

Orders placed with The GunOutlet may be cancelled by the customer prior to the item having shipped.
All cancellation requests must be made through the Customer Service Department at 1-719-528-6301, Monday through Friday, 9am – 6pm MST.
You MUST provide the order # when contacting Customer Service via phone or email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules of the Return Policy.
Please note that the return of the item/package will be made at the customer’s expense.
Cancelled orders may not be reversed. All cancellations are final.

Return Policies

A.  Firearms, Ammunition, and Clothing:

All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer’s name, The GunOutlet will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.

B.  All Other Purchases:

Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to The GunOutlet WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for The GunOutlet to process the request, issue a refund, or replace the item.
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item.
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.

All returned items must be in the same condition as when they were shipped by The GunOutlet and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of The GunOutlet.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, The GunOutlet will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.


Amending Orders

No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at 1-719-528-6301, Monday through Friday, 9am – 6pm MST to cancel the order. The customer will then need to complete a new order.


Shipping Times

Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.
Non-holiday shipping is typically 5-7 days for your order to ship.


Shipping Costs

Shipping costs are calculated within the shopping cart


Website Terms

We do our best to accurately describe the items we sell, but errors do occur.

The GunOutlet reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
The GunOutlet is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.


Order Tracking

To track your order, log in, click on “My Account”, click on “Orders” on the Tab Bar or your account, click “Shipments”, and then click on the tracking number.

Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier.


In-Store Pickup

Firearm order pickup is available only at our Colorado Springs location between 9a-7p, M-F.

Customers will be contacted by the store once the In-Store Pickup is available.

Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Colorado with a valid Colorado Driver’s License or state approved ID, with their current address reflected.  Military on PCS orders to Colorado may provide a copy of their PCS Orders and valid Government issued Photo ID.

Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor’s state.  Military on PCS orders to Colorado may provide a copy of their PCS Orders and valid Government issued Photo ID.


P.O. Box Shipments/Restrictions

Please note: Firearms cannot be shipped to a P.O. Box.
The GunOutlet abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service.
A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  • Minor Blast/Minor Projection Hazard- Ammunition
  • Oxidizing Substances- Batteries
  • Flammable Solids-Black Powder
  • Flammable and combustible liquid- Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.


Firearm Shipments

WE SHIP ONLY TO VALID FFL DEALERS.
Please note: Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms.
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

1.  A legal resident of the state in which you are ordering.
2.  21 years of age or older to complete the transfer through your FFL.
Exceptions – Military personnel stationed in a state other than their legal residence may purchase firearms across state lines.
Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that The GunOutlet has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to The GunOutlet. Additional shipping charges will apply to orders that need to be reshipped.

TGO will not ship ANY items to the District of Columbia (Washington D.C.).

TGO will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois.

TGO will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois.

TGO will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

No AR parts will be shipped to Connecticut.

Stripped lower receivers will NOT be shipped to the following states:

– Connecticut
– Massachusetts

Complete AR and AK receivers will NOT be shipped to the following states:

– Connecticut
– Maryland
– Massachusetts
– New Jersey
– New York

Non-Compliant AR & AK models will NOT be shipped to the following states:

– California
– Connecticut
– Maryland
– Massachusetts
– New Jersey
– New York

The GunOutlet DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.
Exceptions:

  • L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the firearm will be used in the execution of the L.E.O’s duties. The GunOutlet only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
  • Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
  • The GunOutlet does NOT ship directly to L.E.Os; the order must go to an FFL. The GunOutlet does NOT make exceptions for this policy.

Magazine Ordering Restrictions

The GunOutlet:
ABIDES by all state regulations regarding the sale of high capacity magazines.
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below.
WILL NOT replace high capacity magazines with state compliant magazines.
DOES NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities.

Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

States with applied magazine restrictions:

California – no magazines greater than 10 rounds
Colorado – no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut – 10 Rounds and less with a valid permit.
Hawaii – no pistol magazines greater than 10 rounds
Illinois – North Chicago, no rifle magazines greater than 16 rounds
Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Indiana – South Bend – no magazines greater than 15 rounds
Maryland – no magazines greater than 10 rounds October 1st, 2013
New Jersey – no magazines greater than 15 rounds
New York – no magazines greater than 10 rounds
Massachusetts – no magazines greater than 10 rounds

TGO will not ship ANY items to the District of Columbia (Washington D.C.).

Exceptions:
*L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O’s duties, or off duty. The GunOutlet only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s.
*The GunOutlet will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer.
*High Capacity Magazine Dealers in CA may place orders with The GunOutlet directly.


Ammunition Ordering Restrictions

THE GUNOUTLET ABIDES by all state regulations regarding the sale of ammunition.

– You agree and accept all policies described in our Terms of Use.
– You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
– By purchasing ammunition, you are not violating any local, state, or federal laws.
– You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
– You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
– You have never been committed to any mental institution, or been adjudicated as mentally defective.
– You will not sell ammunition to any minor.
– You cannot have ammunition shipped to a post office box.
– You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
– Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.

We WILL NOT ship ammunition to the following areas:

This is not a comprehensive list, but is meant as a guide.
It is in no way meant to include all laws and restrictions across the United States.
Please contact the authorities in your area for any possible restrictions.
If you do live in a restricted area, your order will be cancelled.

– California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
– Connecticut: No sales without a valid permit.
– Alaska: No Sales. Ammunition must be shipped to a freight forwarder.
– Hawaii: No Sales. Ammunition must be shipped to a freight forwarder.
– Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID.
Ammunition must ship to an address on one of these ID’s.
– Massachusetts: No Sales
– Maryland: No Sales to the City of Annapolis and Montgomery County
– New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
– Washington DC: No Sales.
– New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID.
We must ship to the address on the FID.

The GunOutlet will not ship ANY items to the District of Columbia (Washington D.C.).


DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither The GunOutlet, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.